Shipping policy
Shipping & Production Policy
Last Updated: July 6, 2025
At Rustic Oak Artisan Co., each piece is made by hand, one at a time, with care and intention. Because of this, production and shipping timelines may vary slightly — but quality will never be rushed.
Production Time
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Standard items: Please allow 2-4 business days for production.
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Made-to-order & limited edition items: Please allow up to 2 weeks for production.
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You will receive an email confirmation when your order is crafted and ready to ship.
Shipping Time
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Domestic (U.S.): 3–7 business days via USPS or UPS, depending on location.
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International: Shipping time varies by country; customs and duties may apply.
Once shipped, you’ll receive tracking information to follow your package’s journey from our Texas workshop to your doorstep.
Policy Updates
We are a small artisan studio, and timelines may shift during peak seasons or based on material availability.
This policy is continuously updated to reflect the most accurate and up-to-date information for our customers.
For urgent requests, custom timelines, or questions about your order, feel free to reach out: desk@rusticoakco.com
